A hw support provider may need to manage change at a part number level. Itil configuration management 9 chapter2 itil configuration management itil configuration management process is responsible for controlling all managed it infrastructure items and for maintaining the cmdb. Here in this chapter, you will learn the definition, objective, activities, goals, and main processes of service transition itil v3 process module. May 09, 2017 itil v3 foundation notes other processes of the service transition phase for the itil 4 foundation certification exam are covered here, including. In other words, a configuration item can be a primitive component or an aggregate of other configuration items. Each configuration record documents the lifecycle of a single ci. Exploring itil configuration item types good elearning. Examples of cis include individual requirements documents, software, models.
The itil 4 complete guide whats new and changed beyond20. They are used in service management, change management, configuration management, incident management and a variety of other processes related to directing and controlling change. Configuration management is also used in the integration of change management with the discovernow discovery feature. Itil v3 included 26 processes and 4 functions in 2011, the 2011 edition of v3 was published. Without a clear definition of what qualifies as a ci, you will constantly struggle with deciding whether to put certain kinds of data into the cmdb.
Itil v3 foundation study notes itil certification exam. A configuration item or ci is simply any component that needs to be managed in order to deliver an it service. Itil foundation exam test q412 itil foundation exam. How quickly a service or component can be restored to normal working order. Service consumer is a generic role that is used to simplify the definition and description of the structure of service relationships. In this tutorial, we will discuss about the itil service asset and configuration management process itil sacm. The representations of these entities in the cmdb are configuration items cis. Itil v2 itil v3 focused on product, process and people. Configuration items in an itil cmdb documentation for. An asset, service component or other item that is, or will be, under the control of configuration management. Configuration management cfm, one of the components in the itil service support area, exists to identify, maintain, and verify information on it assets and configurations in the enterprise. Top 50 itil interview questions you must learn in 2020.
It is not the same as asset management which is a recognised accountancy process that includes depreciation accounting. A definition of configuration item with several examples. These requirements vary depending on the role an organisation plays for example. Change management interfaces with other itil service management processes across the service lifecycle, including problem and configuration management. Wthout it, the effectiveness of the rest of your processes will be in. Service transition service asset and configuration. Activities are usually defined as part of processes or plans, and are. Itil publications itil core publications include a set of five manuals. Pass your itil exam with these comprehensive v3 itil v3 foundation study notes foundation study notes and exam tips. Itil configuration management configuration item itilnews.
To earn the itil foundation certification, you must correctly answer 26 questions on a 40 question multiplechoice exam 65%. Itil 2007 edition previously known as itil version 3 is an extension of itil version 2 and fully replaced it following the completion of the withdrawal period on 30 june 2011. Organizations already using itil v3, therefore, dont need to uproot their existing procedures. Configuration management cm is an information technology infrastructure library version 2 and an it service management process that tracks all of the individual configuration items ci in an it system which may be as simple as a single server, or as complex as the entire it department. Cfm stores uptodate information about configuration items cis in a configuration management database cmdb. Configuration items, their versions, and their changes form the basis of any configuration audit. Understanding itil service transition process itil.
Service asset and configuration management sacmcmdb process. Itil defines the set of all necessary processes and provides best practices for it service. Connecting the concepts from configuration item to. Here in this chapter, you will learn about the definition, objective, scope, activities, roles, and subprocess of service asset and configuration management sacm itil v3 process. Connecting the concepts from configuration item to release policy itil.
Itil service asset and configuration management itil. Englischer begriff deutscher begriff englische definition. The primary goal of cfm is to identify, maintain, and verify information on it assets and configurations in. Dec 27, 2016 a definition of configuration item with several examples. The term configuration item ci refers to the fundamental structural unit of a configuration management system. Configuration items cis are the focal point of a cmdb. Information about each ci is recorded in a configuration record within the configuration management system and is maintained throughout its lifecycle by configuration. It provides guidance for creating and operating a service desk that provides efficient communication. Acceptance is usually preceded by evaluation or testing. The activities and process objectives of itil configuration management are broadly identical in itil v3 and v2. Term definition active monitoring itil service operation monitoring of a configuration item or an it service that uses automated regular checks to discover the. Term definition active monitoring itil service operation monitoring of a configuration item or an it service that uses automated regular checks to discover the current status.
The representations of these entities in the cmdb are configuration items. Each provides the guidance necessary for an integrated approach, as required by the isoiec 20000 standard specification. How long a service or configuration item ci can perform its function without failing d. Concepts v model configuration item configuration management. An item of hardware or software registered in the asset database b. Itil foundation exam test q155 itil foundation exam. Itil service asset and configuration management aims to maintain information about configuration items cis required to deliver an it service, including their relationships. Itil configuration management configuration item attributes. Why did itil v3 combine the processes of asset management and configuration management, is it because assets and configuration items are the same thing. The configuration management database will be the source of truth for configuration items and their relationship to other configuration items at ucsf. The it infrastructure library itil is an integrated, processbased framework for managing it services.
Please submit any comments you have about this article. Ca service management broadcom community discussion. This itil glossary includes definitions for key terms and acronyms of itil and itsm it service management in alphabetical order. It is the prerequisite for any further itil certifications. Itil 4 itil v2 vs itil v3 a comparison of itil v2 and itil v3 is shown in the following table. The level of risk that affects a service or process c. Click on the image to viewa full size version in a new window 30kb pdf. Heres your itil 4 complete guide for whats new and changed since itil v3. By definition, a service change is any addition installation, modification or removal of anything that has an effect on it services. Your feedback will help add value to the content for other visitors and help us develop the content for the benefit of all.
Please click on one of the terms to see its definition. Le seguenti definizioni sono usate nel processo di configuration management. Configuration management is one of the few processes that overarch all other process and service lifecycle phases in itil v3. Your release management process project team is struggling with the definition of the. Although i was not an author in the newest version of the itil continue reading arent assets and configuration items the same thing. On creation, it is based on filled with the information. Configuration management cfm is one of the components in the itil service support area. Term definition acceptance criteria a list of minimum requirements that a service or service component must meet for it to be acceptable to key. Supports the effective use of the service asset and configuration management process provides process design and improvement guidance leads the sacm process governance committee defines access privileges 2. To define the cmdb plan, including purpose, scope, and objectives. A student in a recent itil class asked me a very good question. A ci is a software model that contains the attributes. Pdf itil guide to sa and cm management pdf vijay kumar. It provides guidance for creating and operating a service desk that provides efficient communication between the user community and the it provider.
I used this as the last minute revision notes for my itil foundation exam just before the exam. Each provides the guidance necessary for an integrated approach, as required by the isoiec 20000 standard. Itil v3 describes configuration item ci as a subset of service asset that has a direct impact on service. With the help of processes and tools, configuration. In order to resolve problems, changes are often required to implement workarounds and to resolve known errors. Bmc best practice flows for asset management and itil. In this tutorial, we will discuss the itil service transition processes.
Configuration management system cms in the language of itil v3. The configuration item is the record holding any managementrelevant information and history of a specific request. Service strategy, service design, service transition, service operation and continual service management. Configuration items each element in the it environment is an individual entity requiring accurate capture of its attributes. Explaining configuration item ci, cmdb, cms and dml itil itsm. Service transition st is the third process group of itil service management lifecycle under itil.
Itil configuration management manages the identification, recording, and reporting of it infrastructure components, including their versions, constituent components and relationships. Simple useful rules for defining configuration items the it. Itil interview questions and answers itil vs cobit. The cmdb can comprise of a multitude of different types of configuration items cis. Arent assets and configuration items the same thing. Which one of the following is the best definition of reliability. Manual workaround is also used as the name of a recovery option in which the. May 09, 2017 itil v3 foundation notes listed here are the key concepts and facts for the itil 4 foundation certification exam that are extracted from my series of study notes. A configuration item ci is an it asset or a combination of it assets that may depend on andor have relationships with other it processes. Simply put, a ci is an instance of an entity that is part of your environment and has configurable attributes specific to that instance. A configuration item, or ci, is anything uniquely identifiable that can be changed independently. Configuration items in an itil cmdb documentation for bmc.
Please click on one of the terms to see its definition or skip list and proceed to definitions. Without a clear definition of what qualifies as a ci, you will constantly struggle with deciding whether to put. Itil v3 service design page 2 of 449 the itil core consists of five publications. A collection of information used to describe a hardware or software item c. Information technology infrastructure library is a set of best practices being practiced by most of the infrastructure service providers to deliver services to the. If you would like to share any additional itil interview questions with us, please do mention them in the comments section below. The term configuration item can be applied to anything designated for the application of the elements of configuration management and treated as a single entity in the configuration management system. The dml is a foundation for itil release and deployment management. Simple useful rules for defining configuration items. Service transition service asset and configuration management. In fact, the level at which a configuration item is considered as primitive or aggregate is often decided by the system in which it is created, maintained and managed. Cis may be a single module such as a monitor or tape drive, or more complex items, such as a complete system. These are drafted by itil experts and they will help you to clear the itil interview and procure a dream career as an itil analyst. The processes covered here offer some insight into the difference between itil change management and configuration.
There are quite a few different types of cis, including. Itil foundation is the entry level certification that demonstrates an awareness of key itil best practices. Itil itil it infrastructure library the itil describes the processes that need to be implemented in an organization in the area of management, operations and maintenance of the it infrastructure in order to offer an optimal service to the customers at the highest possible quality. A ci will have attributes which may be hierarchical and. Eine configuration management database cmdb ist eine datenbank, welche. Process of formally grouping configuration items by type, e. Which is the best definition of a configuration item ci. In itil terminology, configuration items ci are components of an infrastructure that currently is, or soon will be under configuration management. Itil service transition processes explained itil foundation.
Configuration management cm is an information technology infrastructure library itil version 2 and an it service management itsm process that tracks all of the individual configuration items ci. Itil v3 describes configuration item ci as a subset of service asset that has a direct impact on service delivery and needs to be managed in order to deliver an it service. Simple useful rules for defining configuration items the. Cis may be a single module such as a monitor or tape drive, or more complex items. In itil, configuration items cis are those service assets which are configurable and can be managed through change management. The configuration management system will contain all the information about configuration items within its scope and the relationships between them.
Introduction to itil information technology infrastructure library first published by office of government commerce. Information technology infrastructure library is a set of best practices being practiced by most of the infrastructure service providers to deliver services to the customers to meet their business needs within predicted cost and quality. Bmc supports itil configuration management with the following applications bmc remedy asset managementlets it professionals track and. Service asset and configuration management the itil wiki. Although i was not an author in the newest version of the itil continue reading arent assets and configuration items. A ci is used to index related process records in the cmdb. Acceptance is usually preceded by evaluation or testing and is often required before proceeding to the next stage of a project or process. Itil configuration management configuration item attributes some believe that the fundamental discipline that underpins almost all the itil disciplines is configuration management and the configuration management database. Itil v3 foundation course glossary term definition acceptance formal agreement that an it service, process, plan, or other deliverable is complete, accurate, reliable and meets its specified requirements. A server, a virtual server, or even the configuration of an application could be considered a ci, for example.
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